If a specific app isn’t working, it might be the source of the problem. With the right source selected and any required permissions granted, your microphone should work. You can then approve or deny permission as you see fit by checking or unchecking the boxes next to the apps. If these initial troubleshooting steps do not help, please contact us at and we'll be happy to assist you.Click the Padlock icon at the bottom left to authenticate with your admin password (or Touch ID, or Apple Watch prompt). After the Mac has shutdown, wait for 60-90 seconds, then turn the Mac back on.(On your Mac, click the 'Apple' menu and select 'Shut Down') If using an M1 based Mac we recommend the following steps: After logging back in, wait about 30-60 seconds, then plug power into the dock first and plug the dock into the Mac next (using the provided Thunderbolt 3 cable the dock shipped with) and see if the behavior has improved.Please leave the dock disconnected until the final step. Unplug the dock from the Mac and unplug power from the dock.If using an Intel based Mac we recommend the following steps: To begin troubleshooting USB device and/or display issues:

If running macOS Catalina 10.15.x or macOS Big Sur (prior to 11.3) and are experiencing issues with the Ethernet only, please see: Some users may also experience one or both displays attached to the dock not waking from a low power sleep state as well (can affect both M1 and Intel based Macs). We have been tracking reported issues where externally connected USB devices and/or internal USB devices within the TBT3-UDZ docking station (Ethernet, audio, and card reader) may not be detected after waking the system from sleep or after rebooting on some macOS systems (typically only with M1 based Macs).

Mac not detecting usb device